We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you must have purchased your product through our website, or at one of our in-person events. If you purchased it through a retailer, you need to take up your concerns with that retailer or store. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@recklessdeck.com. We will supply you with the returns address once you initiate the return process.

If your return is accepted, we will either email you a return shipping label to affix to your package, or refund you your return shipping amount. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@recklessdeck.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. They will be marked as FINAL SALE on our website.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@recklessdeck.com.